Last week I placed a Border's book order for store pickup.
I ordered a hardcover book for the kids to have signed by the author at school on last Thursday. The book was due in on Thursday at the latest.
I had an email confirmation from Borders. It said that the book would be in on time or it would be free. I arrived at the store on Tuesday - I figured it might be early and I was in town anyway.
They forgot to order the book.
Are you kidding? Excuse me... I need this book for the author to sign.
They tell me that they can get the book to me by Friday.
Oh - that's so helpful since the author is coming THURSDAY!!
I say okay...
Then the lady tells me that she will give me free shipping and a 20% discount. Ummm NOT. I show her my email confirmation that says if the book isn't here on time, I get it free.
She's not happy, but she orders it for me for free.
The book arrived on Friday - it was a soft cover book... I was steaming!
Yesterday, I was feeling particularly snitty... It was my birthday and heck, I can do what I want, right? I really wanted my hard cover edition of this foolish book - I certainly hope it is worth all this effort!!
I emailed the Borders store and then I called their national customer service number.
I received a call from the store manager.
There was a mixup. He is very sorry.
My hardcover book is here. And yes, it is free. I can pick it up tomorrow.
I ask him if he would like the soft cover book back, as I don't really need it.
He tells me I can keep it.
So, my friends... I Win!
Oh - wanna know the title? The Revealers by Doug Wilhelm
I'll let you know if it's good...