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Wednesday, September 15, 2010

Lost and Found

We had a family wedding this weekend in Canada.
We flew Jet Blue from Washington, Dulles to JFK to Burlington, Vermont.
Our wake up time on Saturday morning was approximately 2:30am. Yes, that's mighty early.  But, we had to be at the airport by 4am. You know, security and all.
We arrived at the airport, flew through security, and arrived at the gate in plenty of time to sit and wait.
While we waited, LLB and I changed our iTouches to Airplane Mode - so that the wi-fi is off.
I put mine back in my suitcase pocket.
She thought she put hers back in her small pink backpack.
They called our flight.
We boarded.
We took off.
We watched a little airplane TV.
She looked for her iTouch. (The one she'd purchased with her babysitting money.)
It was not there.
She freaked -- just a little bit.
She breathed.
We called the flight attendant. He took all of her information and her boarding pass.
He returned and told us to speak with the person at the desk as we exited the plane at JFK.
We thanked him.
When we left the plane, we did find the person at the desk. She told us we needed to see the people in baggage. We had less than 25 min. between flights. That was NOT going to work. She told us to do it in Burlington.
When we arrived in Burlington, we went right to the Jet Blue desk and explained our plight. They were wonderful! They took LLB's information. They put it into the system. They also gave us the direct phone number to lost and found at Dulles.
While Mr. was securing our rental car, we called the phone number.  The people on the other end were terrific!! They asked us what gate. They asked where we were sitting. They asked us what it looked like -- we described a basic iTouch and told them that her name was engraved on the back and that it was in a clear case.
They told us to hold on for a minute.
They made some calls...
They did some searching...
The woman came back on the line and said, "Ma'am, we have it."
They FOUND the iTouch.
Yes, they found it!
We thanked her profusely and told her when our flight was due in.
She told us to go to baggage and to look for the little office behind the carousel.
When we arrived back at Dulles - the next afternoon - we did exactly what she'd told us to do.
The people in the office were very kind.
They went to the back room and got it.
My LLB was jumping up and down with excitement!
My LLB is a very happy girl.
She will be writing thank you notes.
As for me - My faith in humanity is restored.

Thanks again, Jet Blue! Your staff went above and beyond and we really really appreciate it.

3 comments:

Renee said...

I'm so happy that you found it. whew!

pamibe said...

I'm so glad you posted this! It's nice to read a story with a happy ending, especially when companies are involved.

Great PR for JetBlue! :D

Mrs. Who said...

Hooray!